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Shipment & Refund Policy
Welcome to darussalamstore.ae! Our utmost priority is to offer you top-notch Islamic books and products, with an effortless purchasing journey. If you ever require a return or refund, please take a moment to review our policies below:Returns and Refunds
At darussalamstore.ae, we offer a hassle-free returns policy. If you are unsatisfied with your purchase, you have the option to return the product for a refund or replacement within 15 business days after delivery. All products sold on our platform are covered by our 100% No-Question-Asked policy, so you can ensure peace of mind. Note that no return or refund will be processed on edibles, digital gadgets (once opened), perfumes and books purchased on Sale/Clearance Stock. We also entertain refunds of defective, damaged, or incorrect/incomplete products. In this case, please contact us within 15 business days after delivery. We will promptly replace or refund the product.
Refund Process
Refunds will be processed to the original credit/debit card or PayPal account used during the time of purchase. Please be aware that service charges (which may vary depending on the bank or payment method) may apply. Additionally, the customer is responsible for arranging the delivery of the product to our location through a courier service or other means.
How to Request a Refund
To expedite your refund request, kindly provide the following information related to your purchase:
Order Number: This can be located in the email receipt sent at the time of purchase or in your account's Order
History section.
Your username and the associated email address on your darussalamstore.ae account.
Purchase Amount.
Date and Time of the transaction.
For credit card transactions: The last four digits of the card, card type (Visa, MasterCard, etc.), and the name
on the card (please omit the full card number for security reasons).
For PayPal transactions: The email address linked to your PayPal account and the PayPal transaction number.
Shipping and Refund Timeline
Orders will be dispatched within 1-2 business days once they are received. Refunds will take approximately ten (10)
business days to be processed.
We appreciate your cooperation in adhering to these policies, as they enable us to continue offering quality
products and services.
If you have any further questions or require assistance, please do not hesitate to reach out to us.
Thank you for choosing darussalamstore.ae
